VetSkills CPD Courses

Delivering Customer Excellence 4 Duration: One day. CPD hours: Seven hours. Trainers: Bobbie Flight, Statement Design. For whom? This is suitable for any member of the practice who is part of the client facing team. Objectives of the course, enabling delegates to: • Explore what is needed to consistently provide more than the client expected, leaving them having experienced exceptional service. • Maximise on all the products and services the practice provides and demonstrate value at each stage ensuring client understanding and enabling compliance. • Really excel in front of the client. • Manage difficult and delicate situations. What will be taught? Using a combination of workshops, presentations and exercises the day looks in depth at how to deliver client excellence at every touchpoint, who is responsible and how to get it right every time. Looking at client service from different angles with real life scenarios and interaction from delegates, the day is presented in a light hearted but memorable and interesting way, to keep attention targeted on this incredibly important part of practice life. How will this course help you? For individuals it will help raise awareness of the skill set needed to achieve their goals which in turn will give a more consistent, considered approach to client care for the practice. It will also provide a more focused and confident team that really pull together striving for the goal of customer excellence. What difference will it make? Reducing missed opportunities, ensuring the service is always constant, encouraging client referrals, improving staff morale, increasing client compliance and making life easier for both practice and the team. What are the likely benefits to the business? Delivery of improved client communication and more consistent client care. Briefly the course comprises: The day is all about exceptional service with particular attention on client’s needs and how we meet and exceed them. The main focus of the day is improving face to face communication, with emphasis on where the whole practice team fits in achieving a service of excellence. This CPD is also available for your veterinary clinicians, ran as our Delivering Customer Excellence for Vets workshop.